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NG Mobility Warranty Policy

Last updated 3 Nov 2025 • Fully compliant with Australian Consumer Law

Every product you buy from NG Mobility comes with statutory consumer guarantees under the Australian Consumer Law — it must be of acceptable quality, safe, durable and fit for purpose. On top of that, we give you the following free extra warranties:

We make warranty painless

• Can’t fix it in-house? We send you to the nearest authorised workshop — we pay every cost.
• Most parts in stock → express shipping or same-day service.
• Every claim resolved within 7 business days.

How to claim

1. Proof of purchase (order number or receipt)
2. Serial number (on frame or battery)
3. Photo or 30-sec video of the issue
4. Short description of what happened

Email to contact@ngmobility.com.au 

Nothing in this policy limits your rights under the Australian Consumer Law. For major failures you can choose refund or replacement. For minor failures we repair or replace free of charge.

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Shipping & Delivery

Last updated 4 Nov 2025 • 100 % compliant with Australian Consumer Law

We ship from Brisbane. All costs & times shown at checkout — no surprises.

Free Shipping

Orders over $150 = free standard shipping (where available).

Estimated Delivery Times

• QLD, NSW, ACT, VIC — 1–5 business days
• WA, NT, TAS — 5–10 business days

Not all products ship to every state. Check availability at checkout.

Order Timeline

1. Order placed → instant confirmation
2. Packed & shipped within 5 business days
3. Tracking email within 24 hrs

Depot Pickup = Save Money

Select depot delivery at checkout — collect from your local courier depot.

Damaged in Transit?

1. Note damage on delivery receipt
2. Email photos to contact@ngmobility.com.au within 48 hrs
3. We file insurance → free replacement or refund

Your ACL Rights

Nothing limits your Australian Consumer Law rights. Late or damaged = refund or replacement.

NG Mobility Pty Ltd • ABN 47 664 248 604 • Brisbane QLD
See Returns • Warranty

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NG Mobility Refund & Return Policy

Last updated 3 Nov 2025 • 100 % compliant with Australian Consumer Law

30-Day Satisfaction Guarantee

You have 30 days from delivery to return or exchange any unused product in original condition and packaging. If it’s not right, we’ll make it right — no stress.

Important: Verify on Arrival

Please check your order immediately upon delivery. Open the box and confirm you received the correct item(s). Any product opened or tested before verification (please make sure you received what you ordered) will not be eligible for return. This keeps things fair for everyone.

Eligible for return?

• Unused, unopened, in original sealed packaging
• With proof of purchase
• Within 30 days of delivery

Not eligible (hygiene & safety)

• Helmets, knee/elbow guards, bags — once used or tags/seals removed
• Underwear, socks, or personal items
• Customised or modified products
• Any product opened/tested before verification (please make sure you received what you ordered)

How to Return

1. Email contact@ngmobility.com.au with your order number
2. We send you an RMA number within 24 hrs
3. Pack securely with all accessories + write RMA on box
4. Send via tracked post — you pay return shipping
5. We inspect → refund issued in 10 business days

Refunds

Full refund to original payment method. Original shipping non-refundable.

Need Help?

Email contact@ngmobility.com.au 

Related Policies

• Warranty Policy — 1–2 year cover
• Finance & Deposit Options
• 2-Year Free Service (DiroDi)

Nothing in this policy affects your rights under the Australian Consumer Law. For major failures: refund or replacement. For minor failures: repair or replace free. Deposits non-refundable after 48 hrs unless cancelled in writing.