NG Mobility Pty Limited (ABN 47 664 248 604), 232 Montague Road, Tenancy 2, West End QLD 4101. Email contact@ngmobility.com.au, phone 0455 557 679. Last updated: 2 July 2026.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits provided under this warranty are in addition to other rights and remedies available to you under law in relation to the goods to which this warranty relates.
Warranty periods
| Product | Warranty period |
|---|---|
| DiroDi e-bikes | 2 years on frame, motor, battery, and electronics |
| Micro Scooters | 2-year manufacturing warranty |
| Ookkie | 2 years |
| Yerka | 1 year |
| HX Electric Scooters, UNIT 1, Often Outdoors | 1 year |
| All other brands | 6 months, with proof of purchase |
Exclusions
This warranty does not cover wear parts (such as tyres, brake pads, and grips), damage caused by accident or crash, misuse, failure to maintain the product in accordance with the manual, or unauthorised modification. These exclusions do not affect your rights under the Australian Consumer Law.
How to make a claim
- Email contact@ngmobility.com.au with your proof of purchase (order number or receipt).
- Include the product serial number (located on the frame or battery).
- Attach a photograph or short video of the issue and a brief description of what happened.
How claims are handled
Where a repair cannot be completed at our Brisbane workshop, we will refer you to the nearest authorised workshop. NG Mobility bears the reasonable costs of assessing and remedying valid warranty claims, including parts, labour, and return freight. We keep most parts in stock and aim to resolve claims within 7 business days.
