Shipping policy
NG Mobility Pty Limited (ABN 47 664 248 604). Last updated: 16 October 2026.
Dispatch and delivery estimates
Orders are dispatched from Brisbane. In-stock orders are normally packed and dispatched within three business days of payment, Monday to Friday. Check the product's availability and any preorder or backorder notice before ordering. Tracking information is emailed within 24 hours of dispatch.
Dispatch is when an order leaves us; it is not the delivery date. Delivery options, charges and estimates depend on your address, products and selected service. Enter your address at checkout to see the available options. Delivery estimates are not guarantees.
Rover reservations and free storage
For the DiroDi Rover reservation offer, pay a $350 deposit and the balance within 30 days. We store your reserved bike free until your agreed dispatch or collection date. This agreed date takes priority over normal dispatch estimates, and payment in full is required before dispatch. Dispatch is not arrival; discuss Christmas timing with us. Existing delivery eligibility and charges still apply. See the full reservation and Black Friday store-credit terms.
Free standard shipping
Eligible orders from $150 qualify for free standard shipping where available. Orders below $150 have a shipping charge calculated at checkout. Product, destination and order-value restrictions apply; not all products can be shipped to every state. Some regional destinations may require an additional charge shown at checkout or quoted before dispatch.
UNIT 1 helmets and accessories
Eligible UNIT 1 orders from $150 receive free standard shipping. Express is available only when offered at checkout for your address and basket. The DiroDi bike express and assembled-delivery prices below are not a standard express offer for an individual UNIT 1 helmet or accessory. If you purchase a bundle, delivery options reflect the complete basket.
DiroDi e-bike delivery
The following options apply to eligible DiroDi e-bike orders. Availability and the final charge are confirmed at checkout for your address and basket.
- Standard shipping: free on eligible orders from $150 to Queensland, New South Wales, ACT, Victoria and South Australia. Bikes arrive boxed and require assembly.
- ReadyRide Local: $69 on eligible orders from $1,800 within a 150 km radius of our West End, Brisbane store. Your bike is delivered fully assembled and checked. Delivery timing is arranged with you.
- ReadyRide: fully assembled delivery for eligible orders from $2,399: $399 to Queensland, New South Wales and ACT; $499 to Victoria and South Australia. Availability depends on your address.
- Express shipping: for eligible orders from $2,000: $149 to Queensland, New South Wales and ACT; $189 to Victoria and South Australia. This is boxed shipping, not assembled delivery. Confirm dispatch timing for your selected bike; express does not mean next-business-day arrival.
- Store pickup: collect your assembled bike from our Brisbane store after we confirm it is ready.
Preorder and backorder dates take priority over standard dispatch estimates. Contact us before ordering if your destination or preferred delivery service is not offered at checkout.
Other products and express options
Other product ranges may have different parcel, freight, battery or pickup-only delivery options. Express shipping is offered only where an express option appears at checkout; the DiroDi bike fees above do not apply as a blanket express fee for all products.
Depot delivery
If depot delivery is offered for your order, confirm the depot location and charge before selecting it. Contact us if you need help arranging delivery.
Delays
If your order is delayed, we will email you with a revised dispatch date and offer the option to cancel your order for a full refund.
Damage in transit
- Note any visible damage on the delivery receipt when signing.
- Email photographs of the damage to contact@ngmobility.com.au within 48 hours of delivery.
- We will lodge a transit insurance claim and arrange a replacement or refund at no cost to you.
Your rights under the Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. If goods arrive damaged or are not delivered within a reasonable time, you are entitled to the remedies provided by the consumer guarantees, which may include a refund or replacement.
Contact
NG Mobility Pty Limited, 232 Montague Road, Tenancy 2, West End QLD 4101.
Email contact@ngmobility.com.au or phone 0455 557 679.
Related policies: Refund and Return Policy, Warranty Policy.
