NG Mobility Shipping Policy

Last updated 4 Nov 2025 • 100 % compliant with Australian Consumer Law

We Ship from Brisbane — Fast & Transparent

All orders leave our Brisbane warehouse. Shipping cost & time are shown at checkout — no surprises.

Free Shipping

All orders over $150 qualify for free standard shipping (where available).

Estimated Delivery Times

• QLD, NSW, ACT, VIC — 1–5 business days
• WA, NT, TAS — 5–10 business days

Not all products ship to every state. Availability is confirmed at checkout.

Order Timeline

1. You place order → instant confirmation email
2. We pack & ship within 3 business days (Mon–Fri)
3. Tracking email sent within 24 hrs of dispatch

If delayed, we email you with new date + option to cancel for full refund.

Damaged in Transit?

1. Note damage on delivery receipt
2. Send photos to contact@ngmobility.com.au within 48 hrs
3. We file insurance → free replacement or refund

Your ACL Rights

Nothing here limits your Australian Consumer Law rights. Late or damaged = your choice of refund or replacement.

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NG Mobility Pty Ltd • ABN 47 664 248 604 • Brisbane QLD
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