Shipping policy
NG Mobility Pty Limited (ABN 47 664 248 604). Last updated: 2 July 2026.
Dispatch
All orders are dispatched from our Brisbane warehouse. Shipping costs and estimated delivery times are displayed at checkout. Orders are packed and dispatched within three business days of payment (Monday to Friday). Tracking information is emailed within 24 hours of dispatch.
Free shipping
Orders over $150 qualify for free standard shipping, where available. Some regional areas, including parts of Western Australia, the Northern Territory, and Tasmania, may attract additional shipping fees. These are shown at checkout or quoted on request.
Estimated delivery times
- Queensland, New South Wales, ACT, Victoria: 1 to 5 business days
- Western Australia, Northern Territory, Tasmania: 5 to 10 business days
Delivery times are estimates only. Not all products ship to every state; availability is confirmed at checkout.
Depot delivery
You may select delivery to your nearest courier depot at checkout to reduce shipping costs.
Delays
If your order is delayed, we will email you with a revised dispatch date and offer the option to cancel your order for a full refund.
Damage in transit
- Note any visible damage on the delivery receipt when signing.
- Email photographs of the damage to contact@ngmobility.com.au within 48 hours of delivery.
- We will lodge a transit insurance claim and arrange a replacement or refund at no cost to you.
Your rights under the Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. If goods arrive damaged or are not delivered within a reasonable time, you are entitled to the remedies provided by the consumer guarantees, which may include a refund or replacement.
Contact
NG Mobility Pty Limited, 232 Montague Road, Tenancy 2, West End QLD 4101.
Email contact@ngmobility.com.au or phone 0455 557 679.
Related policies: Refund and Return Policy, Warranty Policy.
