Frequently Asked Questions
Do you ship Australia‑wide?
YES — only for:
- UNIT 1 Safety Gear (helmets, guards, lights) — ships to all states & territories
All other products:
- DiroDi eBikes — ReadyRide (QLD/NSW/ACT/VIC) or Local Delivery (150 km from Brisbane)
- Micro Scooters, HONBIKE, HX, etc. — QLD, NSW, VIC only
- WA, SA, NT, TAS — contact us
DiroDi ReadyRide vs Local Delivery — which is right for you?
| ReadyRide | Local Delivery | |
|---|---|---|
| Available In | QLD, NSW, ACT, VIC | 150 km from Brisbane |
| Price | $399 / $499 | $49 |
| Assembly | 100 % done | 100 % done |
| Bonus | $100 NG credit | Free pickup option |
| Delivery Time | 3–7 days | Next day |
Local = fastest & cheapest near Brisbane.
ReadyRide = premium nationwide with $100 credit.
What’s your return policy?
30 days from delivery. Full refund if unused. Customer pays return shipping. See full policy.
Can I use Afterpay?
Yes — up to $3,000 limit. Interest‑free, 4 payments. Details
How does 7‑day deposit hold work?
Pay $100–$500 online → we lock the exact bike. Pay balance any way within 7 days.
Are eBikes road‑legal?
All DiroDi & HONBIKE models are 250 W / 25 km/h pedal‑assist — 100 % legal on roads & bike paths.
What if I crash — is warranty void?
Crash damage excluded, but we repair at cost and guide insurance claims.
Official Policy • Part of our Terms of Service • Updated 3 Nov 2025
