Terms of service
Terms and Conditions
Terms & Conditions of NG Mobility PTY LTD trading as NGMobility
Last updated: March 2024
Shipping & Returns
Additional Shipping Fees for Regional Areas: Please note that certain areas, especially regional areas, may attract additional shipping fees. These areas include, but are not limited to, Western Australia, Northern Territory, and Tasmania. If you are unsure or would like a quote for shipping to these regions, please don’t hesitate to contact us. You can also choose to have your parcel delivered to your nearest depot to save on shipping costs. Feel free to request a quote or inquire about this option.
Order Confirmation: When you place an order with us, you will promptly receive an order confirmation email. This indicates that we have received your order, and your credit card has been pre-authorized for the purchase. We will also confirm the availability of the item(s) in our physical stock. If an item is unavailable, we will contact you via email to discuss alternative options. If your item(s) are in stock and available for immediate shipment (typically within 5 business days), we will process the charges and arrange for shipment.
Order Shipment: Once your order is in stock and we’ve processed the charges to your credit card, it will be shipped within approximately five business days from the date of your order. You will receive tracking information via email within 24 hours of your order leaving the warehouse. If you don’t receive tracking information within six business days of your order, please feel free to reach out to us at contact@ngmobility.com.au. Please note that shipping times are approximate, and while we strive to meet this timeframe, certain circumstances may cause delays. In such cases, we will keep you informed of the revised shipping schedule.
Damages: We urge you to thoroughly inspect the packaging of your item(s) upon delivery, including opening the packaging if necessary. If you observe any damage, please make a note of it when signing for delivery. In cases where your item(s) arrive damaged, promptly send photos of the damage to contact@ngmobility.com.au. This will enable us to process an insurance claim on your behalf.
Client Representations and Warranties
1. The Client represents, warrants, and agrees that he or she (i) fully understands the Product(s) and maintenance and safe keeping thereof and has read the manuals and seen instruction videos provided for the Product(s) purchased (ii) is a safe and competent bicycle operator, (iii) is sufficiently fit and physically capable to safely ride a bicycle without any risk to his or her health, (iv) is knowledgeable about the operation of a bicycle, and (iv) is knowledgeable about the laws pertaining to bicycles. Like any physical activity, riding a bicycle may cause minor or major injuries or discomfort and may worsen or complicate underlying medical conditions or diseases, by choosing to ride a Lekker bicycle, the Client assumes all responsibilities and risks for all such injuries or other medical conditions.
2. The Client acknowledges that operating the bicycle has inherent risks, dangers and hazards, including but not limited to traffic conditions, weather conditions, road and sidewalk conditions, natural and unnatural objects and obstacles, impact or collision and negligence of others. Client acknowledges and agrees that Lekker limits its liability as provided in this section. Client shall indemnify Lekker against and shall hold Lekker harmless from all costs, expenses, and liabilities (including reasonable attorney fees) from any claims by Client or any third party arising out of Client’s use of the bicycle. Without limiting the generality of the foregoing, except as expressly provided herein, the Client assumes all risk and liability for any and all loss, damage, or injury including death to persons or property of the Client or others arising out of bicycle possession, use operation or care and control of the bicycle by the Client, including but not limited to, all medical costs and financial and economic losses.
3. This clause equally applies to all test rides booked at Lekker following our Test Ride Policy.
Amendment of T&Cs
These T&Cs may be amended on the part of NGMobility by mere notification to the Client. In the absence of any protest within 14 days after notification the amended T&Cs shall apply to all new Agreements as of the day of notification as well as to all current Agreements insofar as these are carried out after the day of notification.
Warranty • Finance • Free Service • Privacy
NG Mobility Pty Ltd • ABN 47 664 248 604
