Terms of service
NG Mobility Pty Limited (ABN 47 664 248 604, ACN 664 248 604), trading as NG Mobility. Last updated: 2 July 2026.
1. About these Terms
1.1 These Terms and Conditions ("Terms") apply to your use of the NG Mobility website at ngmobility.com.au ("Website") and any purchase you make from us.
1.2 By placing an order, you confirm that you have read, understood, and agree to these Terms.
1.3 We are NG Mobility Pty Limited (ABN 47 664 248 604), of 232 Montague Road, Tenancy 2, West End QLD 4101, Australia.
2. Orders and payment
2.1 All prices on the Website are in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST) unless otherwise stated.
2.2 We may change prices without notice. The price charged is the price displayed at the time of your order.
2.3 We may cancel an order if a product is incorrectly priced due to a genuine error. In that case you will receive a full refund of any amount paid.
2.4 When you place an order you will receive an order confirmation email and your payment method will be authorised for the purchase. If an item is unavailable, we will contact you to discuss alternative options or provide a refund.
2.5 Title in goods passes to you upon receipt of full payment.
2.6 Where you pay a deposit or use a deferred or recurring payment arrangement, you authorise us to charge the remaining balance before delivery. You may cancel future charges at any time by written notice. Deposits are non-refundable 48 hours after payment unless the order is cancelled in writing within that period, we are unable to fulfil the order, or a consumer guarantee under the Australian Consumer Law applies.
3. Delivery
3.1 We aim to dispatch orders within three business days of payment. Delivery timeframes are estimates only and are not guaranteed.
3.2 Some regional areas, including parts of Western Australia, the Northern Territory, and Tasmania, may attract additional shipping fees. These are shown at checkout or quoted on request. You may elect delivery to your nearest courier depot to reduce shipping costs.
3.3 Tracking information is emailed within 24 hours of dispatch. If you have not received tracking information within four business days of your order, contact us at contact@ngmobility.com.au.
3.4 If dispatch is delayed, we will notify you of the revised timeframe and offer the option to cancel for a full refund.
3.5 Please inspect the packaging of your order on delivery. If you observe damage, note it when signing for delivery and send photographs to contact@ngmobility.com.au within 48 hours so that we can lodge a transit insurance claim and arrange a replacement or refund.
4. Returns, repairs and refunds
4.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
4.2 Our returns process, change-of-mind policy, and warranty claims procedure are set out in our Refund and Return Policy and Warranty Policy, which form part of these Terms.
5. Product information and rider responsibility
5.1 Electric bikes and electric scooters are subject to state and territory road rules that vary across Australia. It is your responsibility to confirm that any product you purchase is legal for your intended use in your location. Information on product pages is general in nature and does not constitute legal advice.
5.2 You represent that you have read the product manuals and instructions supplied, are competent to operate the product safely, are sufficiently fit to do so without risk to your health, and will comply with all applicable laws, including helmet requirements.
5.3 Riding a bicycle, e-bike, or e-scooter carries inherent risks, including traffic, weather, and road conditions and the conduct of others. To the extent permitted by law, and subject always to the Australian Consumer Law, you assume responsibility for risks arising from your use of the product, and NG Mobility is not liable for loss or injury caused by your misuse of the product, your failure to follow the manual, or your breach of applicable road rules.
5.4 This clause also applies to test rides booked under our Test Ride Policy.
6. Intellectual property
6.1 All content on the Website, including text, images, logos, and product descriptions, is owned by or licensed to NG Mobility Pty Limited and is protected by copyright. You may not reproduce, distribute, or create derivative works from our content without prior written permission.
7. Limitation of liability
7.1 To the extent permitted by law, our liability for any loss or damage is limited, at our option, to the replacement or repair of the goods or a refund of the purchase price, and we are not liable for indirect or consequential loss.
7.2 Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law.
8. Privacy
8.1 We collect and handle your personal information in accordance with our Privacy Policy, available on this Website.
9. Amendment of these Terms
9.1 We may amend these Terms from time to time by publishing the updated Terms on the Website. Amendments apply to orders placed after the date of publication. Orders already placed are governed by the Terms in force at the time of the order.
10. Governing law
10.1 These Terms are governed by the laws of Queensland and the Commonwealth of Australia. Any dispute is subject to the non-exclusive jurisdiction of the courts of Queensland.
11. Contact
NG Mobility Pty Limited
232 Montague Road, Tenancy 2, West End QLD 4101
Email: contact@ngmobility.com.au
Phone: 0455 557 679
