Refund policy
NG Mobility Refund & Return Policy
30-Day Satisfaction Guarantee
You have 30 days from delivery to return or exchange any unused product in original condition and packaging. If it’s not right, we’ll make it right — no stress.
Eligible for return?
- Unused, undamaged, in original packaging
- With proof of purchase
- Within 30 days of delivery
Not eligible (hygiene & safety)
- Helmets, knee/elbow guards, bags — once used or tags/seals removed
- Underwear, socks, or personal items
- Customised or modified products
How to Return
- Email contact@ngmobility.com.au with your order number
- We send you an RMA number within 24 hrs
- Pack securely with all accessories + write RMA on box
- Send via tracked post — you pay return shipping
- We inspect → refund issued in 10 business days
Refunds
Full refund to original payment method. Original shipping non-refundable.
Need Help?
Email contact@ngmobility.com.au or call 07 3255 0699.
Related Policies
- Warranty Policy — 1–2 year cover
- Finance & Deposit Options
- 2-Year Free Service (DiroDi)
Nothing in this policy affects your rights under the Australian Consumer Law. For major failures: refund or replacement. For minor failures: repair or replace free. Deposits non-refundable after 48 hrs unless cancelled in writing.
