Shipping & Delivery

Last updated 4 Nov 2025 • 100 % compliant with Australian Consumer Law

We ship from Brisbane. All costs & times shown at checkout — no surprises.

Free Shipping

Orders over $150 = free standard shipping (where available).

Estimated Delivery Times

• QLD, NSW, ACT, VIC — 1–5 business days
• WA, NT, TAS — 5–10 business days

Not all products ship to every state. Check availability at checkout.

Order Timeline

1. Order placed → instant confirmation
2. Packed & shipped within 5 business days
3. Tracking email within 24 hrs

Depot Pickup = Save Money

Select depot delivery at checkout — collect from your local courier depot.

Damaged in Transit?

1. Note damage on delivery receipt
2. Email photos to contact@ngmobility.com.au within 48 hrs
3. We file insurance → free replacement or refund

Your ACL Rights

Nothing limits your Australian Consumer Law rights. Late or damaged = refund or replacement.

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NG Mobility Pty Ltd • ABN 47 664 248 604 • Brisbane QLD
See Returns • Warranty