NG Mobility Pty Limited (ABN 47 664 248 604). Last updated: 2 July 2026.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits or excludes those rights. The change-of-mind conditions below do not apply to faulty goods or goods supplied in error.
Faulty or incorrectly supplied goods
If a product is faulty, does not match its description, or is not what you ordered, contact us at contact@ngmobility.com.au with your order number, a description of the issue, and supporting photographs or video. We will cover reasonable return shipping costs for valid claims and provide the remedy required under the Australian Consumer Law: for major failures, your choice of refund or replacement; for minor failures, repair or replacement at no cost to you.
Change-of-mind returns (30 days)
In addition to your statutory rights, we accept change-of-mind returns within 30 days of delivery, provided the product is:
- new, unused, and in original packaging;
- accompanied by proof of purchase; and
- returned within 30 days of delivery.
The following items cannot be returned for change of mind, for hygiene and safety reasons:
- helmets, knee and elbow guards, and bags, once used or with tags or seals removed;
- personal items such as underwear and socks; and
- customised or modified products.
Please check your order on delivery and confirm you have received the correct items before use, as change-of-mind returns require the product to be unused.
How to return a product
- Email contact@ngmobility.com.au with your order number.
- We will issue a Return Merchandise Authorisation (RMA) number within one business day.
- Pack the product securely with all accessories and mark the RMA number on the box.
- Send the parcel by tracked post. Return shipping for change-of-mind returns is at your cost. We cover reasonable return shipping for faulty or incorrectly supplied goods.
- Once we receive and inspect the return, your refund will be issued within 10 business days.
Refunds
Refunds are made in full to the original payment method. Original shipping charges are not refundable for change-of-mind returns.
Deposits
Deposits are non-refundable 48 hours after payment unless the order is cancelled in writing within that period, we are unable to fulfil the order, or a consumer guarantee applies.
Contact
Email contact@ngmobility.com.au or phone 0455 557 679.
