NG Mobility Refund & Return Policy
30-Day Satisfaction Guarantee
You have 30 days from delivery to return or exchange any unused product in original condition and packaging. If it’s not right, we’ll make it right — no stress.
Important: Verify on Arrival
Please check your order immediately upon delivery. Open the box and confirm you received the correct item(s). Any product opened or tested before verification (please make sure you received what you ordered) will not be eligible for return. This keeps things fair for everyone.
Eligible for return?
- Unused, unopened, in original sealed packaging
- With proof of purchase
- Within 30 days of delivery
Not eligible (hygiene & safety)
- Helmets, knee/elbow guards, bags — once used or tags/seals removed
- Underwear, socks, or personal items
- Customised or modified products
- Any product opened/tested before verification (please make sure you received what you ordered)
How to Return
- Email contact@ngmobility.com.au with your order number
- We send you an RMA number within 24 hrs
- Pack securely with all accessories + write RMA on box
- Send via tracked post — you pay return shipping
- We inspect → refund issued in 10 business days
Refunds
Full refund to original payment method. Original shipping non-refundable.
Need Help?
Email contact@ngmobility.com.au
Related Policies
- Warranty Policy — 1–2 year cover
- Finance & Deposit Options
- 2-Year Free Service (DiroDi)
Nothing in this policy affects your rights under the Australian Consumer Law. For major failures: refund or replacement. For minor failures: repair or replace free. Deposits non-refundable after 48 hrs unless cancelled in writing.
