NEON Smart Helmet
NEON Smart Helmet - NEON / Charcoal Black / Small is backordered and will ship as soon as it is back in stock.
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Price Match
Price Match
NG Mobility Price Match Guarantee
We’re committed to being competitive and fair. If you find the exact same NG Mobility brand product (same model, colour, year) at a lower advertised price from an authorised Australian retailer, we’ll match it — no hassle.
Eligible Brands
- DiroDi eBikes
- HONBIKE
- HX Electric Scooters
- Micro Scooters
- Moonwalkers
- UNIT 1 Safety Gear
- Ookkie
- Yerka
- Often Outdoors
How It Works
- Find the same product at a lower price on an Australian website
- Send us the live link + screenshot to contact@ngmobility.com.au
- We verify within 24 hrs (Mon–Fri)
- If valid → we match the price + apply to your order
Conditions
- Same brand, model, colour, specs
- Advertised price from authorised Australian retailer
- In stock and ready to ship
- Not a clearance, auction, or marketplace seller
- Applies to pre‑purchase only (before checkout)
Need Help?
Email contact@ngmobility.com.au
NG Mobility Pty Ltd • ABN 47 664 248 604 • Brisbane QLD
See Returns • Warranty
Warranty Policy
Warranty Policy
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NG Mobility Warranty Policy
Every product you buy from NG Mobility comes with statutory consumer guarantees under the Australian Consumer Law — it must be of acceptable quality, safe, durable and fit for purpose. On top of that, we give you the following free extra warranties:
2 years on frame, motor, battery & electronics
Excludes wear parts (tyres, brake pads, grips) & crash damage
2 year manufacturing warranty
2 years
1 year
1 year
6 months with proof of purchase
We make warranty painless
- Can’t fix it in-house? We send you to the nearest authorised workshop — we pay every cost.
- Most parts in stock → express shipping or same-day service.
- Every claim resolved within 7 business days.
How to claim
- Proof of purchase (order number or receipt)
- Serial number (on frame or battery)
- Photo or 30-sec video of the issue
- Short description of what happened
Email to contact@ngmobility.com.au
Nothing in this policy limits your rights under the Australian Consumer Law. For major failures you can choose refund or replacement. For minor failures we repair or replace free of charge.
Delivery and Shipping
Delivery and Shipping
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Shipping & Delivery
We ship from Brisbane. All costs & times shown at checkout — no surprises.
Free Shipping
Orders over $150 = free standard shipping (where available).
Estimated Delivery Times
- QLD, NSW, ACT, VIC — 1–5 business days
- WA, NT, TAS — 5–10 business days
Not all products ship to every state. Check availability at checkout.
Order Timeline
- Order placed → instant confirmation
- Packed & shipped within 5 business days
- Tracking email within 24 hrs
Depot Pickup = Save Money
Select depot delivery at checkout — collect from your local courier depot.
Damaged in Transit?
- Note damage on delivery receipt
- Email photos to contact@ngmobility.com.au within 48 hrs
- We file insurance → free replacement or refund
Your ACL Rights
Nothing limits your Australian Consumer Law rights. Late or damaged = refund or replacement.
NG Mobility Pty Ltd • ABN 47 664 248 604 • Brisbane QLD
See Returns • Warranty
Refund & Returns
Refund & Returns
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NG Mobility Refund & Return Policy
30-Day Satisfaction Guarantee
You have 30 days from delivery to return or exchange any unused product in original condition and packaging. If it’s not right, we’ll make it right — no stress.
Important: Verify on Arrival
Please check your order immediately upon delivery. Open the box and confirm you received the correct item(s). Any product opened or tested before verification (please make sure you received what you ordered) will not be eligible for return. This keeps things fair for everyone.
Eligible for return?
- Unused, unopened, in original sealed packaging
- With proof of purchase
- Within 30 days of delivery
Not eligible (hygiene & safety)
- Helmets, knee/elbow guards, bags — once used or tags/seals removed
- Underwear, socks, or personal items
- Customised or modified products
- Any product opened/tested before verification (please make sure you received what you ordered)
How to Return
- Email contact@ngmobility.com.au with your order number
- We send you an RMA number within 24 hrs
- Pack securely with all accessories + write RMA on box
- Send via tracked post — you pay return shipping
- We inspect → refund issued in 10 business days
Refunds
Full refund to original payment method. Original shipping non-refundable.
Need Help?
Email contact@ngmobility.com.au
Related Policies
- Warranty Policy — 1–2 year cover
- Finance & Deposit Options
- 2-Year Free Service (DiroDi)
Nothing in this policy affects your rights under the Australian Consumer Law. For major failures: refund or replacement. For minor failures: repair or replace free. Deposits non-refundable after 48 hrs unless cancelled in writing.
UNIT 1 NEON & NEON SE
Integrated lights, bold colorways, and a rider-friendly design. The best way to promote safety is by making it fun.
Description
Description
The UNIT 1 NEON Smart Helmet combines rigorous safety certification with intelligent connectivity features designed for the modern urban rider. Impact-tested to NTA-8776 standards at speeds up to 45 km/h, this helmet delivers dependable protection without compromising on comfort—its ventilated construction ensures airflow during demanding rides. Seamlessly integrated rear lighting, turn signal compatibility, and automatic brake light responsiveness enhance your visibility to surrounding traffic. Additional features including Crash Alert, Safety ID, and magnetic visor support reflect a thoughtful approach to rider security. Virginia Tech's independent testing ranked the Neon #28 globally among 300 helmets and #2 within the smart helmet category, validating its protective performance. The modular architecture enables component replacement and upgrades, supporting longevity and sustainability throughout the helmet's lifecycle.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
meet neon
The helmet that shouldn’t exist.
Designed for urban and e-bike riders, NEON adapts to adult head sizes from 54 to 61 cm thanks to its precision fit system and high-speed NTA-8776 safety certification.
Smarter than a helmet should be.
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Brake Light
Upon syncing your NEON helmet with your smartphone, the helmet achieves smart functions and detects deceleration to turn on the brake light.
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Magnetic Visor
Attach a visor to your helmet with Neon’s magnetic system. Just bring it close, and it snaps in place. Available in daytime, nighttime, and adaptive options.
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Crash Alert
Stay protected with Crash Alert, powered by the UNIT 1 app. In the event of an accident, your phone automatically sends a message to your emergency contacts.
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Created for the planet
Neon is structured for individual part replacement. If something wears out, simply replace that piece yourself with minimal tools.
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Integrated Turn Indicators
Show your intentions on the road with the UNIT 1 Remote. Oversized buttons let you signal without taking your eyes off the street. Remote is sold separately.
Frequently Asked Questions
Yes, UNIT 1 Safety Gear ships nationwide.
Yes — free standard shipping on all orders over $100 (where available).
30 days from delivery if unused & unopened. Verify on arrival. See Refund Policy.
Yes, 1 year. Please review the company's Warranty Policy.
Yes — Afterpay up to $3,000 or 7-day deposit hold ($100–$500). Check Finance Options per product.
We’ll match any lower price on the same NG Mobility brand from an authorised Australian retailer. Price Match Guarantee.
Yes! Visit us at 232 Montague Rd, West End QLD 4101 — open Mon–Friday 9 am–5 pm. and Sat 9 am–1 pm. Get free advice, or pick up your order.
