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NG Mobility Pty Limited (ABN 47 664 248 604), 232 Montague Road, Tenancy 2, West End QLD 4101. Email contact@ngmobility.com.au, phone 0455 557 679. Last updated: 2 July 2026.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits provided under this warranty are in addition to other rights and remedies available to you under law in relation to the goods to which this warranty relates.

Warranty periods

Exclusions

This warranty does not cover wear parts (such as tyres, brake pads, and grips), damage caused by accident or crash, misuse, failure to maintain the product in accordance with the manual, or unauthorised modification. These exclusions do not affect your rights under the Australian Consumer Law.

How to make a claim

1. Email contact@ngmobility.com.au with your proof of purchase (order number or receipt).
2. Include the product serial number (located on the frame or battery).
3. Attach a photograph or short video of the issue and a brief description of what happened.

How claims are handled

Where a repair cannot be completed at our Brisbane workshop, we will refer you to the nearest authorised workshop. NG Mobility bears the reasonable costs of assessing and remedying valid warranty claims, including parts, labour, and return freight. We keep most parts in stock and aim to resolve claims within 7 business days.

NG Mobility Pty Limited (ABN 47 664 248 604). Last updated: 2 July 2026.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes those rights. The change-of-mind conditions below do not apply to faulty goods or goods supplied in error.

Faulty or incorrectly supplied goods

If a product is faulty, does not match its description, or is not what you ordered, contact us at contact@ngmobility.com.au with your order number, a description of the issue, and supporting photographs or video. We will cover reasonable return shipping costs for valid claims and provide the remedy required under the Australian Consumer Law: for major failures, your choice of refund or replacement; for minor failures, repair or replacement at no cost to you.

Change-of-mind returns (30 days)

In addition to your statutory rights, we accept change-of-mind returns within 30 days of delivery, provided the product is:

• new, unused, and in original packaging;
• accompanied by proof of purchase; and
• returned within 30 days of delivery.

The following items cannot be returned for change of mind, for hygiene and safety reasons:

• helmets, knee and elbow guards, and bags, once used or with tags or seals removed;
• personal items such as underwear and socks; and
• customised or modified products.

Please check your order on delivery and confirm you have received the correct items before use, as change-of-mind returns require the product to be unused.

How to return a product

1. Email contact@ngmobility.com.au with your order number.
2. We will issue a Return Merchandise Authorisation (RMA) number within one business day.
3. Pack the product securely with all accessories and mark the RMA number on the box.
4. Send the parcel by tracked post. Return shipping for change-of-mind returns is at your cost. We cover reasonable return shipping for faulty or incorrectly supplied goods.
5. Once we receive and inspect the return, your refund will be issued within 10 business days.

Refunds

Refunds are made in full to the original payment method. Original shipping charges are not refundable for change-of-mind returns.

Deposits

Deposits are non-refundable 48 hours after payment unless the order is cancelled in writing within that period, we are unable to fulfil the order, or a consumer guarantee applies.

Contact

Email contact@ngmobility.com.au or phone 0455 557 679.

Related policies

• Warranty Policy
• Finance and Deposit Options
• Two-Year Complimentary Service (DiroDi)

What You Get

• Fully assembled & tested by certified mechanics in Brisbane
• Eco-engineered packaging — maximum protection, minimal waste
• $100 NG Mobility credit for future parts or servicing
• Tracked, insured, door-to-door delivery
• Free video setup call on arrival