Muc-Off Miracle Shine Polish 500ml

NG Mobility Pty Limited (ABN 47 664 248 604). Last updated: 2 July 2026. Applies to Australian retailers only.

If you find the same product (same brand, model, colour, and year) advertised at a lower price by an authorised Australian retailer, we will match that price.

Eligible brands

• DiroDi e-bikes
• HX Electric Scooters
• Micro Scooters
• UNIT 1 Safety Gear
• Ookkie
• Yerka
• Often Outdoors

How it works

1. Locate the same product at a lower advertised price on an Australian website.
2. Email the live link and a screenshot to contact@ngmobility.com.au.
3. We verify the price within one business day (Monday to Friday).
4. If the request meets the conditions below, we match the price and apply it to your order.

Conditions

• The product must be identical in brand, model, colour, and specifications.
• The advertised price must be from an authorised Australian retailer.
• The product must be in stock and ready to ship at the competing retailer.
• Clearance items, auction listings, and third-party marketplace sellers are excluded.
• Price match requests must be made before purchase.

Contact

Email contact@ngmobility.com.au or phone 0455 557 679.

Related policies: Refund and Return Policy, Warranty Policy.

NG Mobility Pty Limited (ABN 47 664 248 604), 232 Montague Road, Tenancy 2, West End QLD 4101. Email contact@ngmobility.com.au, phone 0455 557 679. Last updated: 14 October 2026.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits provided under this warranty are in addition to other rights and remedies available to you under law in relation to the goods to which this warranty relates.

Warranty periods

Exclusions

This warranty does not cover wear parts (such as tyres, brake pads, and grips), damage caused by accident or crash, misuse, failure to maintain the product in accordance with the manual, or unauthorised modification. These exclusions do not affect your rights under the Australian Consumer Law.

How to make a claim

1. Email contact@ngmobility.com.au with your proof of purchase (order number or receipt).
2. Include the product serial number if your product has one. For e-bikes, this may be located on the frame or battery; helmets and accessories do not require an e-bike frame or battery number.
3. Attach a photograph or short video of the issue and a brief description of what happened.

How claims are handled

Where a repair cannot be completed at our Brisbane workshop, we will refer you to the nearest authorised workshop. NG Mobility bears the reasonable costs of assessing and remedying valid warranty claims, including parts, labour, and return freight. We keep most parts in stock and aim to resolve claims within 7 business days.

NG Mobility Pty Limited (ABN 47 664 248 604). Last updated: 16 October 2026.

Dispatch and delivery estimates

Orders are dispatched from Brisbane. In-stock orders are normally packed and dispatched within three business days of payment, Monday to Friday. Check the product's availability and any preorder or backorder notice before ordering. Tracking information is emailed within 24 hours of dispatch.

Dispatch is when an order leaves us; it is not the delivery date. Delivery options, charges and estimates depend on your address, products and selected service. Enter your address at checkout to see the available options. Delivery estimates are not guarantees.

Rover reservations and free storage

Pay a $350 deposit and the balance within 30 days. We store your reserved Rover free until the agreed dispatch or collection date. This agreed date takes priority over standard dispatch estimates; payment in full is required before dispatch. Dispatch is not arrival and Christmas delivery depends on your destination and service. Delivery eligibility and charges remain unchanged. Full reservation and Black Friday store-credit terms.

Free standard shipping

Eligible orders from $150 qualify for free standard shipping where available. Orders below $150 have a shipping charge calculated at checkout. Product, destination and order-value restrictions apply; not all products can be shipped to every state. Some regional destinations may require an additional charge shown at checkout or quoted before dispatch.

UNIT 1 helmets and accessories

Eligible UNIT 1 orders from $150 receive free standard shipping. Express is available only when offered at checkout for your address and basket. The DiroDi bike express and assembled-delivery prices below are not a standard express offer for an individual UNIT 1 helmet or accessory. If you purchase a bundle, delivery options reflect the complete basket.

DiroDi e-bike delivery

The following options apply to eligible DiroDi e-bike orders. Availability and the final charge are confirmed at checkout for your address and basket.

• Standard shipping: free on eligible orders from $150 to Queensland, New South Wales, ACT, Victoria and South Australia. Bikes arrive boxed and require assembly.
• ReadyRide Local: $69 on eligible orders from $1,800 within a 150 km radius of our West End, Brisbane store. Your bike is delivered fully assembled and checked. Delivery timing is arranged with you.
• ReadyRide: fully assembled delivery for eligible orders from $2,399: $399 to Queensland, New South Wales and ACT; $499 to Victoria and South Australia. Availability depends on your address.
• Express shipping: for eligible orders from $2,000: $149 to Queensland, New South Wales and ACT; $189 to Victoria and South Australia. This is boxed shipping, not assembled delivery. Confirm dispatch timing for your selected bike; express does not mean next-business-day arrival.
• Store pickup: collect your assembled bike from our Brisbane store after we confirm it is ready.

Preorder and backorder dates take priority over standard dispatch estimates. Contact us before ordering if your destination or preferred delivery service is not offered at checkout.

Other products and express options

Other product ranges may have different parcel, freight, battery or pickup-only delivery options. Express shipping is offered only where an express option appears at checkout; the DiroDi bike fees above do not apply as a blanket express fee for all products.

Depot delivery

If depot delivery is offered for your order, confirm the depot location and charge before selecting it. Contact us if you need help arranging delivery.

Delays

If your order is delayed, we will email you with a revised dispatch date and offer the option to cancel your order for a full refund.

Damage in transit

1. Note any visible damage on the delivery receipt when signing.
2. Email photographs of the damage to contact@ngmobility.com.au within 48 hours of delivery.
3. We will lodge a transit insurance claim and arrange a replacement or refund at no cost to you.

Your rights under the Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If goods arrive damaged or are not delivered within a reasonable time, you are entitled to the remedies provided by the consumer guarantees, which may include a refund or replacement.

Contact

NG Mobility Pty Limited, 232 Montague Road, Tenancy 2, West End QLD 4101.
Email contact@ngmobility.com.au or phone 0455 557 679.

Related policies: Refund and Return Policy, Warranty Policy.

NG Mobility Pty Limited (ABN 47 664 248 604). Last updated: 16 October 2026.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes those rights. The change-of-mind conditions below do not apply to faulty goods or goods supplied in error.

Faulty or incorrectly supplied goods

If a product is faulty, does not match its description, or is not what you ordered, contact us at contact@ngmobility.com.au with your order number, a description of the issue, and supporting photographs or video. We will cover reasonable return shipping costs for valid claims and provide the remedy required under the Australian Consumer Law: for major failures, your choice of refund or replacement; for minor failures, repair or replacement at no cost to you.

Change-of-mind returns (30 days)

In addition to your statutory rights, we accept change-of-mind returns within 30 days of delivery, provided the product is:

• new, unused, and in original packaging;
• accompanied by proof of purchase; and
• returned within 30 days of delivery.

The following items cannot be returned for change of mind, for hygiene and safety reasons:

• helmets, knee and elbow guards, and bags, once used or with tags or seals removed;
• personal items such as underwear and socks; and
• customised or modified products.

Please check your order on delivery and confirm you have received the correct items before use, as change-of-mind returns require the product to be unused.

How to return a product

1. Email contact@ngmobility.com.au with your order number.
2. We will issue a Return Merchandise Authorisation (RMA) number within one business day.
3. Pack the product securely with all accessories and mark the RMA number on the box.
4. Send the parcel by tracked post. Return shipping for change-of-mind returns is at your cost. We cover reasonable return shipping for faulty or incorrectly supplied goods.
5. Once we receive and inspect the return, your refund will be issued within 10 business days.

Refunds

Refunds are made in full to the original payment method. Original shipping charges are not refundable for change-of-mind returns.

DiroDi Rover reservation offer — Black Friday & Christmas 2026

Reserve with $350. Pay the balance within 30 days. We store your bike free until your agreed dispatch or collection date.

These terms apply to new DiroDi Rover orders placed using the advertised reservation offer from 16 October 2026. Earlier orders retain the terms agreed when they were placed. All amounts are in Australian dollars.

Your deposit and remaining balance

The $350 deposit is part of your bike's purchase price, not an additional fee. The remaining balance is due within 30 days of the deposit payment, even if you choose a later dispatch date. Your order confirmation records your selected model, price and payment arrangement. Dispatch or collection takes place only after payment in full. Payment collection follows the authorisation given at checkout.

Free storage and your preferred dispatch date

We hold your reserved bike at no storage charge until the dispatch or collection date agreed with you. Tell us your preferred date and we will confirm the arrangement, taking account of stock availability and the selected delivery service. Contact us to arrange a change of date.

A dispatch date is the date the bike leaves us, not the date it arrives. Christmas arrival is not guaranteed by making a reservation. Delivery eligibility, assembly options and any delivery charges remain as shown at checkout and in our Shipping & Delivery policy. Free storage does not include an upgrade to free assembled or express delivery.

Black Friday price protection — store credit

If NG Mobility's advertised Black Friday 2026 price for the same Rover model and specification is lower than the bike price on your qualifying reservation order, we will issue NG Mobility store credit equal to the price difference. This applies whether your remaining balance has already been paid or is still due.

The difference is provided as store credit for a future NG Mobility purchase. It is not a cash refund or a deduction from the remaining balance, which remains payable within 30 days. This protection relates to NG Mobility's own Black Friday bike price, not a competitor's price. The exact Black Friday offer dates will be announced separately. Contact us with your order number so we can confirm and arrange the credit.

Cancellation and your deposit

The $350 reservation deposit is non-refundable for change-of-mind cancellation, to the extent permitted by law. The previous 48-hour change-of-mind cancellation window does not apply to new orders under this Rover reservation offer. If we cannot supply your reserved bike, we will refund the payments made for it. Any statutory right to a refund, including under the Australian Consumer Law, continues to apply.

Where lay-by legislation applies to an arrangement, its cancellation and refund requirements take priority: any termination fee must have been disclosed and must not exceed our reasonable costs. We will not retain a deposit where doing so would be unlawful or an unfair penalty.

To cancel or discuss a payment difficulty, email contact@ngmobility.com.au with your order number. Contact us before the balance due date if you need help; any changed payment or dispatch arrangement must be agreed with us.

Contact

Email contact@ngmobility.com.au or phone 0455 557 679.

Related policies

• Warranty Policy
• Finance and Deposit Options
• Two-Year Complimentary Service (DiroDi)